Refund Policy

Effective 2026-08-07 · CAIN Studio Platform

These terms are reasonable defaults, not a legal requirement -- adjust them if you want different terms.

Starter tier (7-day free trial)

Starter subscriptions include a 7-day free trial. Cancel any time during the trial and you will never be charged. Once the trial ends and your first payment is charged, that charge follows the policy below.

All subscriptions

Subscriptions are billed monthly and can be cancelled at any time -- cancelling stops future billing but does not refund the current billing period. If your first charge (Starter, after trial, or Full tier) doesn't work for you, email us within 7 days of that charge for a full refund.

Usage-based charges

Per-call usage charges (billed separately from the subscription, per the published rate card) reflect actual recorded usage and are not refundable except in case of a billing error.

How to request a refund

Email vicentenoriega0000@gmail.com with your account email and we'll process it through Stripe within 5 business days.

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